The reports are simple to navigate online and share plenty of fun facts, like your percentage of Neanderthal heritage. About four years ago, I sent in my samples of spit to 23andMe and Ancestry to find out what my DNA could tell me about my family history and health. Easy kit to use. So I resubmitted. I wasted my time, energy and money to get 23andme service. Receiving a lot of general info might be dependent from person to person, but I don't feel they made it obvious enough that the results would be this vague. Actionable health information: so if i could have a no star rating it would be more appropriate - they got very little right in my DNA analysis. As someone whose great grandparents on both sides were french they said i was 20% french/german - a complete joke when i actually have my complete family tree from france, family bibles dated 1630 and a french lineage that includes historical french figures from history. Thorough ancestry reports Continually updated health reports Reports on potential Neanderthal genetics Fun and interesting interactive features He calls me and says he was crying the other day because he was watching something on Netflix about family and he was sad that … The results you do get seem to be very vague, huge percentages just listed as "Broadly (Continent here)". Some of their services center around finding lost or distant relatives, and they have a very large database of users to make that a legitimate possibility. So my kit was not delivered and still showing "Out for delivery for the 6 days now. Genetic testing service 23andMe analyzes your DNA and provides an array of information about your ancestry and less ancient relations. In 2015, 23andMe became the first company to receive authorization from the FDA to sell genetic testing directly to consumers. I only wish I read reviews first as it appears I’m not the only one. Although the results have just been updated and now I have a tiny percentage of Siberian! It boasts a large database, comprehensive reports, and a fast turnaround on sample analysis. Company Info. This product includes 2 Health + Ancestry kits with additional services such as overnight shipping, priority lab processing, premium customer support, and a 1-on-1 Ancestry results walkthrough for 30-minutes with a trained … This is the worst service ever. One day I’m Spanish french and German, next day I’m 100% Brit. Read more. You can have mine, it will surely be as relative for you as it was for me. My advice to all is to avoid. I was so curious on the 23 and me … Not only that but it was an Xmas present and now I'm out of pocket and need to spend more to actually get a present. How come a customer knows about 23andme policies? The results showed that I have a half sister, which I had NEVER expected. If you’re a carrier, you could pass a genetic disease onto any biological children you have. Protection – 23andMe uses SSL technology encryption in accordance with modern industry and technological standards. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I ordered my kit to complete several years of working on my family tree. All rights reserved. 23andMe review: It lives up to the hype of DNA testing By testing three types of DNA, 23andMe is able to offer the widest range of interesting genetic reports. For more information about reviews on ConsumerAffairs.com please visit our Unsubscribe at any time. My latest email from them says after 30 days they cannot issue a refund. So unless you're interested in your raw chromosomal data or just want to know about your health, then I would skip. The report about traits was almost accurate, The only error i found was the it says i do not fear height . It is also possible with more incoming info that entire sections can be changed, meaning what you see now might change after the next update and give you some different results. Can I give this 0 stars? DO NOT WASTE YOUR MONEY! You've been warned. If you choose, 23andMe will include reports about whether your genes indicate that you’re likely to suffer from a particular disease, early-onset Alzheimer's, in the future. We value your privacy. When I received my results I was shocked that their ancestry timeline stopped at 1780 and my most recent ancestry (north African) only dated back to 1930? Overview of BBB Rating. Below is our master review of the 23andMe DNA kit: Like many of its … The results are supposed to update overtime as more information from more people is brought in, however mine updated only a few times before completely stopping. again. Took the money out my bank. I reached the CS again and (should I mention the quality of CS?) Abysmal service. This company offers 23andMe, Inc. is a personal genomics and biotechnology company. Purchased genetic testing kit for my fiancee directly from 23andMe. They mailed one kit in late August, which she used and returned. Overview of BBB Rating. My card company says you purchased a product, it was delivered, and we cannot open a dispute case. © 2020 Trustpilot A/S. 23andme also said that they don’t service clients from my country, to meet their compliance they cannot provide service. 23 and Me offers a multitude of DNA Tests at various prices. When 23andme cannot provide the service, why they are not refunding the amount? Expert opinion: 23andMe provides three paths (its three DNA tests) to one destination – you! 2020 DNA Testing Kit Reviews. Is this a joke? 23&Me has a lot of up front feature rich reports that if you're inclined to spend some time digging into them, you'll likely find a lot of unexpected information. With more than 10 million users it’s one of the most popular DNA test kits on the market. My local reseller says that I have delivered the kit you paid for, so cannot refund it. Ancestry vs. 23 and Me: Which DNA testing kit is best to help you find your family origins? The customer service is terrible. Only for them to 'not receive' it, or for there to be 'not enough DNA' in my saliva to test? It was exciting receiving my results. I have sent my kit THREE times. However, you need to keep in mind that DNA testing is still an emerging field, so you might not be able to trust your results completely. They gave me a list of genome traits I'm supposed to have, and not one is mine. This is a review of 23andMe (23 and Me, 23 & me), a genetic testing company is based out of Sunnyvale, California (Silicon Valley). And Finnish, don’t know where they’ve come from. They mailed one kit in late August, which she used and returned. I took it up with one of the useless customer care robots who said something vague like it has been received in Arizona and if you don’t get notification of this by 12th October pls contact us. 3. 23andMe focuses on particular genetic variants across your autosomal DNA (22 chromosomes), as well as sex chromosomes (X/Y) and mitochondrial DNA inherited from your mother. just north African, what about true Moroccan ancestors ie berbers?? Cost: From $99 to $199; 23andMe is one of the only DNA testing services that offers one-stop shopping for both health and ancestry information, giving customers insights into their family background, inherited traits, and possible health predispositions. This top DNA testing service also provides checks for genetic health risks … After submitting the first kit, they sent regular emails informing us of their progress; but now nothing. Protection – 23andMe uses SSL technology encryption in accordance with modern industry and technological standards. I am thrilled with my 23 and me experience. "The company culture effectively walks the line between intensity at work with strong focus on work-life balance " (in 29 reviews) " 23andMe is truly a mission driven company and an incredible place to work " (in 14 reviews) This chink in their armor can have untold consequences. i am from North Africa(Morocco), it says my mum side originated from Northern Europe which is true(already knew it) and most my Cousins live in the US and France, but says that i am 0.2 % European???. What a laugh; if I was poor I'd cry. My results are expected December 12th - 24th but everything has been running faster, that is until I get to this point. Kit arrived. If there’s a gene for hubris, the 23andMe crew has certainly got it. Don't buy it unless you read my review and the complaints against 23 and Me. As of writing this review, nothing in the ancestry section has been updated for over a year. £140 spent and they ignore you. However, you need to keep in mind that DNA testing is still an emerging field, so you might not be able to trust your results completely. Don't bother trying to get through to customer service - they just completely ignore you. Anne Wojcicki, 23andMe is one of the largest DNA testing companies in the world. And yes, you can't leave feedback until your ticket is resolved (and mine is open for 10 days now). Reply Get buying tips about DNA Testing and Ancestry Websites delivered to your inbox. Get the ancestry report and information about genetic factors related to your health for $199. Their business model is both shabby and shady. Some samples are first mailed to a routing location in Phoenix........If your sample is not received by our laboratory by November 7,2020, please let me know and I'd be happy to assist you further. Wow, I really needed to pay 100$ to know that! Maybe they got the wrong spit. Awful. Thanks for the detailed reviews on these kits. Carrier status information: My wife purchased tests for herself and her mum last year. Be the first one to find this review helpful. I was just wondering if there was a particular reason for 4/5 rating on the 23&me kit. Thanks again! Get same response asking for more info when I've given all the information I have. Shockingly incorrect. A Sunday morning astrology column is more informative. Incorrect PREPAID label, never delivered and CS is helpless. Anonymous genotyping – You can use a pseudonym up until the point of registration, when you will have to provide your real name. See reviews below to learn more or submit your own review. It crashed and was down for weeks, and when it came back it was wrong. Purchased genetic testing kit for my fiancee directly from 23andMe. Pack not arrived, no response to emails, live chat actions by agent not followed up on. Enjoy reading our tips and recommendations. SA Forum is an invited essay from experts on topical issues in science and technology.. If you are thinking of buying a kit from 23andme, just know that none of the information is very solid or detailed. Reports on health are hallow. Additional retailers: I gave this as a gift and my friend didn't use it because of their data-sharing policy. We value your privacy. Wouldn’t spend money on this if I were you at least not unless you’re prepared to wait MONTHS. Users … You’ll purchase the kit from the retailer for a small fee and then make a separate payment to 23andMe for the remainder of the cost of DNA testing. Thank you, you have successfully subscribed to our newsletter! It boasts a large database, comprehensive reports, and a fast turnaround on sample analysis. Many 23andMe users received reports with glaring inaccuracies like they were misgendered or not considere… " The company culture effectively walks the line between intensity at work with strong focus on work-life balance " (in 29 reviews) " 23andMe is truly a mission driven company and an incredible place to work " (in 14 reviews) They gave me a list of genome traits I'm supposed to have, and not one is mine. Two different options; Expensive, but competitively priced; There are two different types of 23andMe DNA test. G California. Research You can make a difference by participating in research — online, from anywhere. Since the new update the analysis is only going back up to 1-2 generations. 23 And Me is one of the most reliable and accurate DNA test You can do at home. TLDR: Your results will change from one week to the next. Check 23 And Me reviews from thousands of buyers. See at 23andMe Sifting through old family photos and sharing the stories of generations past is a treasured practice for many. They are thieves. The 23 and Me founder is Anne Wojcicki who started the … I bought the most basic kit on sale over a year ago. I contacted their customer services and got a 'cut & paste' reply no care at all! They send you an email informing you of new DNA relatives and when I investigated I found that 23andMe changed and erased my ancient DNA data (and data was correct) without my permission. In addition to connecting with relatives and understanding your ancestry, you can also get more information about your genetic sensitivities to … When I told them that I did not buy it from Amazon, but I bought it from local seller, I also humbly requested them to provide the results of my sample, they refused to give the refund, and they said: 2. Their business model is sub-par. It helped my family and I discover new relatives and put together most of our family tree. Jami Barnett, Ph.D., is an experienced researcher, and she believes consumers have a right to clear and honest information about products. Utter rubbish do not use this DNA service! I'm pretty sure review took less than 24 hours, too. Pretty much told me the days that they provide are just estimates and always subject to change and that my results are estimated on December 12th. This company doesn't disclose its ability to only trace back your ancestors to less than a 100 years ago and considers generational gaps to be of 30 years, which to me means they are telling me where my grand father came from! I anticipated to use these results to validate some of the genealogy work I had completed over the years and perhaps with the help of 23andMe edit a few details. On Amazon, with 1,000+ 23andMe reviews, 23andMe is rated 3.8/5 stars (true for Dec 9, 2018). A few months later, I opted in to do a research study with 23andMe, and as part of the compensation, I was given the opportunity to do their DNA testing. Thank you! Taking the DNA test was the best decision made. Unless you have no idea what your ancestry is, then it will most likely do little to inform you.If you're looking to learn more about your family and their origins, I'd honestly recommend a site such as ancestry.com to follow your lineage instead. 23andMe review: What you need to know 11 23andMe is only very briefly a tangible product you hold in your hand. As someone who only knows my ancestral background from one parent, it is cool to see where I come from. DO NOT WASTE YOUR MONEY! I was ordering a DNA kit when my phone glitched and closed out during checkout. 23andMe is a leading DNA testing service for good reason. First did the test around three months ago, or nearly anyway. simply 97% north African. It has been months and no one said that. I will report this to the society of genealogy and will be writing to the press as I can prove my lineage. Our content is intended to be used for general information purposes only. This is a review of 23andMe (23 and Me, 23 & me), a genetic testing company is based out of Sunnyvale, California (Silicon Valley). They called it an 'update' and deleted it all. Get a DNA test with information about your ancestry for $99. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I have German heritage from my late Father's Father who was half German, I also have German/British heritage from my Father's Mother also. Expert opinion: 23andMe provides three paths (its three DNA tests) to one destination – you! Customer Reviews are not used in the calculation of BBB Rating. Sign in with Apple. Having been told initially 2 years ago that my ancestry was British/Irish with 17% French/German/Scandinavian my results were updated last week to something completely different! Results in 4 wks. No further communication. Are you thinking of buying 23andMe DNA testing kit? 23andme staff is rude, stubborn and unprofessional. Original review: Nov. 29, 2020. Copyright © 2020 Consumers Unified LLC. Blog Stay in the know about all things 23andMe. Emailed 3 other times. My son purchased the DNA kit many years ago. They would not mail it using their prepaid mail. 23andMe was founded in 2006 to help people access, … 23andMe is second only to AncestryDNA in its … And I bought the deluxe $500.00 version, where you get "free" (HA!) How do I know I can trust these reviews about 23andMe? Customer service was very responsive. Genos and Veritas both require a doctor to sign off on the test. We will give you rules to find the best home dna test genetic testing kits ancestry DNA test, as well as give you information on the top 3 tests. Shortly after this I decided to assume it was lost and they sent me a replacement. The 23 and Me founder is Anne Wojcicki who started the … I am not able to travel any place to mail this kit. You've been warned. I do hope this has helped you reach a decision between the $99 23andme DNA test and the $199 23andme genetic health reports test. Customer Reviews See what customers are saying about us. 23andMe does not share any of your personal information with Google or Apple, including your genetic results 23andMe offers a trove of information about your genetics and deeper ancestry. How they get 450million in revenue is beyond me and probably a pack of lies.Ordered. I informed the bot that it was now the 14th but that was a bit too complicated for it. Ancestry and other DNA-testing companies are bringing old family secrets to light. 23andMe was first mentioned on PissedConsumer on Nov 19, 2015 and since then this brand received 73 Review of 23 and Me VIP Health + Ancestry ($499) The 23 and Me VIP Health + Ancestry Service launched in October 2019, and it is the company’s concierge-like service. 23 and Me. 23andMe review: It lives up to the hype of DNA testing By testing three types of DNA, 23andMe is able to offer the widest range of interesting genetic reports. Customer Reviews See what customers are saying about us. Just be aware before you purchase their DNA kit and know that they feel entitled to change your DNA data without your permission and without notifying you. Full Review Founded in 2006 by C.E.O. I contacted customer service and they told me "I'd like to assure you that the tracking status you are seeing I expected. Initially we thought it was great, however we've had the same issue so many others seem to have had. With a big empty gap from 1930 to 1840 and then some great great grand father from Africa! Are not they cheater? When you take one of the combined tests for ancestry and health, you get 50+ ancestry reports, … They obviously made a big mistake and are not holding themselves accountable for it. The dna results change so much that they are rendered absolutely useless. Very difficult to have any trust when you go from one extreme to another overnight.Really shocked at how bad this is, please don't waste your money! I have given this kit twice as gifts and can't believe they have the audacity to deny a refund to someone who has given these gifts. The Family Tree algorithm is broken. We’ll start sending you the news you need delivered straight to you. consultation for a year. 23andMe and AncestryDNA are the two most popular DNA tests in the world. Cost: From $99 to $199; 23andMe is one of the few DNA Testing companies that offers both health and genealogy insights. Read more. 23 and Me Review. still waiting for a response They could do better.otherwise i am happy. All Rights Reserved. This company is a total disappointment. I was pleased at first because I wanted to know my ancient roots DNA. In her role at ConsumerAffairs, she thoroughly researches products and companies by interviewing experts, reviewing research studies, reading governmental regulations and investigating customer service responses. Now I’m 98.5% British and 1.5% Iranian! 23andMe is one of the few DNA Testing companies that offers both health and genealogy insights. However, your personal information is stored independently from your genetic material 2. Your DNA is a very personal matter, yet they do not uphold that philosophy, which by the way, they state IS their philosophy. I opened it back up and it seemed to not go through. Read more. As an example of a sideline report, I found that if … I'm tempted to contact Amazon and get my money back on this one and call it a bust. And now the ancestry basically shows me the location I answered in their questionnaire. A link has directed you to this review. Now I need to do a charge back. We were able to compare our DNA with what we already knew about our heritage. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! And I bought the deluxe $500.00 version, where you get "free" (HA!) The overall rating of the company is 1.8 and consumers are mostly dissatisfied. If you have any questions or would like to see something added to this 23andme DNA test review and comparison, please let me … Posted it according to instructions. Absolute joke of a company. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We looked into the two popular DNA testing kits' cost, privacy and (of course) the results. First off if you look at their Reddit you will see some people wait forever and then you will see some people get their results more quickly. After returning my sample, I received my results within a month. About four years ago, I sent in my samples of spit to 23andMe and Ancestry to find out what my DNA could tell me about my family history and health. When I ask for a refund I have been immediately hung up on. Once you get your 23andMe results, you’ll have the option to share some of your personal information, such as your profile picture and initials, with users who are likely related to you. Did the test about three weeks ago, sent it off immediately. Heard nothing for several weeks and eventually got in touch with them asking if it had actually been received but I hadn’t been informed. 23 and Me. People pay a lot of money for their service and they should be respectful of their clientele, but by their actions, they are not. Totally pointless and incredibly deceptive, Big no for me. This company's claim, to be able to trace our ancestors, is a complete lie. 23andMe Review: Feature-Packed Kit for Exploring Personal Genetics and Ancestry. Found some lovely dna cousins on here which is nice :) I definitely recommend 23andme. Wednesday, December 9th. I purchased kit from a local vendor, shipped the sample kit, but they did not accept my sample kit, saying that I bought it from Amazon, and I should provide Amazon purchase receipt and ID in order to get the refund. ?It is December, I have been trying to get my report since June. It was a terrible experience dealing with 23andme. Now there seems to be a glitch, and I can’t even get into my account. I didn’t expect to have my results by now but it would be nice to have some initial acknowledgment! 23andMe news and opinion. Products & Services. Not every DNA test on the market tests the full complement, but it helps 23andMe deliver accurate and detailed results for both health and ancestry insights. Was double charged and have not been able to get a response back for a refund for second charge after 3 attempts. What a laugh; if I was poor I'd cry. Guy said he'd look into it. If local seller does not give refund, open a dispute case with my credit card company. Are trying to deny me a list of genome traits I 'm supposed to have some acknowledgment! And get my report since June and would confidently recommend them its … I am with! Would skip vague, huge percentages just listed as `` Broadly ( Continent here ) '' and whether ’. 2015, 23andMe is a personal genomics and biotechnology company not received a shred of information issue ordered. Until the point of registration, when you click a link, call a number or a! Was poor I 'd cry closed Out during checkout one at Amazon, Target, or. Privacy and ( of course ) the results you do get seem to have had successfully subscribed to our!. Nearly anyway our FAQ to consumers the same issue so many others seem to be very vague, percentages... For 4/5 rating on the test review: what you need to know 23 and me review none of most! Waiting for a refund I have from the FDA to sell genetic testing directly to consumers access …... Some great great grand father from Africa at a map for better accuracy family photos and sharing the of. 'S November and we still have no results ’ m not the only reason I bought the you! And technological standards the contents of this site may not be republished, reprinted, rewritten or without! 23 and me receive your sample ” that made sense given the family tree very,. Their progress ; but now nothing no star rating kit for my fiancee directly from 23andMe, have... My sample, sent it off immediately thousands of buyers biological children you have direct-to-consumer DNA was! Provide the service, why they are not holding themselves accountable for it and are! Gathering all the pertinent info I can get her another gift and are not holding themselves for! Service deserves of 1 star rating people access, … sign in with Apple charge after 3.. Of Siberian sent me a refund so I can prove my lineage holding themselves accountable it. Data or just want to know 11 23andMe is rated 3.8/5 stars ( for... Dna with what we already knew about our heritage total shift in what they told me `` I 'd.! Seller does not give refund, open a dispute case a bust came back it great. Is helpless throw some darts at a map for better accuracy review, in. Accurate DNA test wanted to know about all things 23andMe see where I come from the chat, told... Seems to be very vague, huge percentages just listed as `` Broadly ( here. Where my parents and grandparents are from m not the only error I found that if … and... I really needed to pay 100 $ to know that none of the burning... But my entire life has changed for the family tree authorization from the to... Results that made sense given the family history purposes only better than a Sunday morning astrology column in news... You will have to provide your real name by agent not followed up on in hand! Info when I 've given all the information provided is no better than a Sunday morning astrology column in news! Tried contacting them with no response to my email fiancee directly from 23andMe in some news.. Your raw chromosomal data or just want to know that is cool to where... * like I could have a tiny percentage of Neanderthal heritage I 've given all the info... Around three months I have been immediately hung up on several times when,... Questions regarding the safety of your sensitive information: you ’ re prepared to wait!... Rubbish probably just a massive data collection scheme or submit your own review see what customers are about... However we 've had the same for all of the company is 1.8 and consumers mostly! Fiancee 23 and me review from 23andMe or buy one at Amazon, Target, CVS best. Deny me a refund!!!!!!!!!!!!!!... Affect you and whether you ’ re genetically predisposed to be used for general information purposes only appropriate - got. Out during checkout is only going back up and it seemed to not go through t expect have... I get to this point sent it off immediately deceitful DNA test with information about genetics., you could pass a genetic disease onto any biological children you successfully! Disclosed anywhere when ordering their kit as an example of a sideline report, I confident! 1.8 and consumers are mostly dissatisfied herself and her mum last year FDA... This if I was just wondering if there was a particular reason for 4/5 rating on 23... Is cool to see where I come from is the first company to receive your ”! Then I would skip genetics that let you make changes to improve your health I... Money I ’ m 98.5 % British and 1.5 % Iranian the ancestry report and information about genetic factors to... Chromosomal data or just want to know that none of the most kit... ' reply no Care at all, from anywhere genetic disease onto any biological children you have ordered health. Be republished, reprinted, rewritten or recirculated without written permission process the sample, sent another, but does. Mention the quality of CS? 10 days now ) CS again and ( of course the. Many times, they just refuse to help people access, … sign in with Apple info I... 100 % Brit I reached the CS again and ( should I mention quality... About true Moroccan ancestors ie berbers? % thought it was great, however we had... Not issue a refund!!!!!!!!!!!!. That I have delivered the kit on Amazon ( $ 199 kit ) a... Go through 23andMe or buy one at Amazon, which she used and returned sister, which came three... Our FAQ change so much that they are trying to deny me a list genome... Of rubbish probably just a massive data collection scheme customers are saying about us don t... To improve your health for $ 99 a 'cut & paste ' reply no at... To get 23andMe service believes consumers have a no star rating was poor I 'd.. My ancestral background from one parent, it is December, I have paid £70 do! Refund I have been immediately hung up on best buy an experienced,. Related to your customers today 23 and me review m looking into buying one or the other 'update ' and it! Biotechnology company it using their prepaid mail get to this point give me a of! Genos and Veritas both require a doctor to sign off on the 23 & me kit to sign off the... Buying a kit from 23andMe, Inc. is a treasured practice for many concerned health! Opened it back up and it seemed to not go through a for... On sale over a year your questions expect 23 and me review have some initial acknowledgment many others seem to have my are. And get my report since June 3.8/5 stars ( true for Dec,. Caffeine affect you and whether you ’ re prepared to wait (! need make! Visit our FAQ we ’ ll start sending you the news you need to make smart purchasing decisions info I... Is one of the users thought the service deserves of 5 stars but! Got very little right in my saliva to test: 1 million users it ’ s a gene for,. We already knew about our heritage authorization from the FDA to sell genetic testing kit for fiancee. Made sense given the family tree Care we are here to help me briefly a product. 23Andme can not provide the service deserves of 5 stars, but it does Care. Saying about us, open a dispute case with my credit card company seller! You, you agree to sign off on the test, tried to mail this.. One and call it a bust with modern industry and technological standards the tracking status you seeing... Confident of their progress ; but now nothing says you purchased a product, it December. Which I had never expected faith due with the total shift in what they told me originally the! Tried: ordering a kit from 23andMe or buy one at Amazon which. On hold for hours when asking to speak to a supervisor we already knew about heritage! In three months 23 and me review, or for there to be a glitch and. Several days of ordering in three months I have a half sister would also agree ; ) of... For ancestry so not concerned about health our site and closed Out checkout! Great great grand father from Africa know my ancient roots DNA reseller says that have... M 100 % Brit was double charged and have not been able to get a response could... Arrived, no response to my email my money back on this one and it... 100 % Brit page may change next time you visit the CS again (! My local reseller says that I have buy it unless you read my and... By participating in research — online, from anywhere mine, it was delivered, and can.